FMS Solutions provides free non-priority shipping on all orders over $50.00 in total cart value (not including any applicable taxes) for delivery within the continental United States, Alaska, Hawaii and Puerto Rico. Shipping charges apply to International shipments or high-priority shipments within the United States.
Please verify the product count against the packing slip / invoice at the time of receipt! FMS is not responsible for missing parts at the end of the build process. Any shortage issues must be reported to FMS within 1 week of receipt of the package. Issues reported after this window may not be eligible for resolution.
Returns
If you need to return an item to FMS Solutions, a return authorization is required to ensure that the return is approved and that the credit for the return is issued correctly. Credit can be issued as store credit or returned to your original form of payment, your choice. If the returned item is not received within 30 days of your return authorization being issued, store credit may be provided instead.
Where applicable, returns should be submitted directly through the original order on your account. Log in, locate the order under your order history, and submit your return request from there, this routes your request straight to us with your order details already attached, which is the fastest way to get a return authorization issued.
If you're unable to submit through your account, or need help resolving your concern before requesting a return, contact us by phone (201-264-8365) or by email at info@fmsaccessories.com. Often issues can be resolved with a minimum of effort / disruption.
Return Shipping & Restocking Fees
If the return is due to an FMS Solutions error, we will supply a prepaid return shipping label and will not charge a restocking fee.
For all other returns, the purchaser is responsible for shipping the item back to FMS at their own cost, and a return charge of up to 15% will be subtracted from the return credit to cover original freight cost plus transaction costs. Additional charges may be assessed on an item that is either special-ordered (non-stock item) or an item that is not in original packaging / shows marks from mounting / hardware not complete / will require repackaging to resell.
Returns are for new items, not for items that have been used. FMS will only accept returns within 45 days from original purchase date. Returned items should be carefully packaged and addressed to:
FMS Solutions, LLC
566 Falcon Fork Way
Saint Johns, FL 32259
Include a copy of the FMS approved RA inside the package.